9j99 Privacy Policy

9j99 (referred to as "we", "us", or "the platform") is a trusted online gaming platform serving users in Bangladesh. We believe every user's privacy is a fundamental right — and protecting that right is our core responsibility.

This Privacy Policy document clearly sets out what information 9j99 collects, why it is collected, how it is used, and how it is kept secure. Please read this policy carefully before registering or using the platform.

This Privacy Policy applies to the 9j99 website, mobile app, and all related services.

9j99 collects the following types of information to deliver its services effectively:

9j99 uses the collected information for the following purposes:

• Account management: To complete registration, verify login, and keep your account secure.
• Payment Processing: To process deposits, withdrawals, and bonus distributions.
• KYC Verification: To verify identity for age confirmation and fraud prevention.
• Customer Support: To address your questions, complaints, and issues.
• Security Monitoring: To detect unusual activity and keep your account secure.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Legal liability: To generate reports in compliance with regulatory requirements.
• Platform Improvement: To analyze user experience and improve service quality.

No marketing messages are sent without your consent. You can unsubscribe from marketing emails at any time.

9j99 does not sell your personal information to third parties. However, data may be shared in limited circumstances:

• Payment Provider: Only the minimum required information is shared to process transactions via Mobile Banking, Nagad, Rocket, or other approved payment gateways.
• Technology Service Provider: Limited data is shared with contracted providers of hosting, cloud storage, or cybersecurity services — they are not permitted to use that data for their own purposes.
• Law enforcement agencies: Information may be disclosed to government authorities when required by a court order or lawful investigation.
• Anti-money laundering: Transaction data may be shared with regulatory authorities to help prevent financial crime.

9j99's website and app use cookies and similar tracking technologies to enhance your browsing experience.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features.

9j99 uses industry-leading technology to keep your data secure:

• SSL/TLS Encryption: All data transmitted between the platform and servers is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security is applied at account login.
• Firewall Protection: An advanced firewall system is active at all times to prevent unauthorized access.
• Data Masking: Sensitive data such as card numbers and financial information is stored in masked form.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Access control: Only authorized personnel can access specific data.

9j99 does not retain your data indefinitely. Specific retention periods are defined for each type of information:

• Account information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC documents: Retained for up to 5 years after account closure where legally required.
• Gaming Log: Typically retained for up to 2 years.
• Support Conversations: Retained for up to 1 year.
• Cookies data: 30 days to 1 year, depending on the type.

Once the retention period expires, data is securely deleted or anonymized.

Every registered user on 9j99 has the following rights over their personal data:

9j99 is strictly for users aged 18 and above. We do not collect or process data from minors.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process in cases where there is suspicion.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.

The 9j99 platform uses certain third-party technologies and services, each with its own privacy policy:

• Payment Gateway: Mobile Banking, Nagad, and Rocket each maintain their own security standards.
• Game Provider: Live Casino and slots game providers are licensed and operate under their own data policies.
• Analytics tools: Used to monitor platform performance.

9j99 is not responsible for how your information is handled on third-party platforms. We recommend reviewing the privacy policies of those services directly.

9j99 reserves the right to update this Privacy Policy as needed. When changes are made:

• Important Advance notifications will be sent to your registered email for any changes.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

Contact us for any questions or requests regarding our Privacy Policy: