9j99 Terms and Conditions

9j99 (referred to as "the Platform", "we", "us") is an online gaming platform operated for users in Bangladesh. By registering, logging in, or using 9j99 in any way, you automatically agree to abide by these Terms and Conditions.

This document constitutes a legally binding agreement between 9j99 and the user. Please read the full Terms carefully before using the platform. If you do not agree with any of the Terms, please refrain from using the platform.

The following requirements must be met to open an account and play on 9j99:

• Your age must be 18 years or older must be.
• You must be a resident of Bangladesh or another permitted jurisdiction.
• Only one account per person one account is permitted. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and kept up to date.
• You must register using your own identity; registering on behalf of someone else or under a false identity is not permitted.

9j99 may request additional identity verification (KYC) at any time. Your account may be restricted until verification is complete.

Keeping your 9j99 account secure is entirely your responsibility. Please keep the following in mind:

• Never share your password with anyone.
• If you suspect any unauthorized access to your account, notify us immediately.
• Always keep your contact details (phone number, email) up to date on your account.
• Using another person's account or sharing your own account with others is strictly prohibited.
• We recommend keeping two-factor authentication (2FA) enabled on your account.

9j99 is not liable for any loss resulting from unauthorized access to an account where the user shared their password through their own negligence.

The following terms apply to financial transactions on 9j99:

• Only use payment methods registered in your own name. Payments from third-party accounts are not accepted.
• KYC verification must be completed before any withdrawal can be processed.
• 9j99 reserves the right to temporarily hold payments in the case of suspicious transactions.
• Wagering requirements must be met before any bonus balance can be withdrawn.

Please read and understand the following terms before claiming any bonus or promotion offer from 9j99:

• Each bonus offer has its own wagering requirement, which is typically 10x to 30x up to.
• Each user may claim any bonus offer once only.
• Bonus balance cannot be withdrawn directly; it only becomes withdrawable after the wagering requirements have been fulfilled.
• Any attempt to claim bonuses through multiple accounts or by using a VPN will result in all associated accounts being cancelled.
• Bonus offers are generally valid for 7 to 30 days. Any unused bonus balance will be automatically forfeited once the offer expires.
• 9j99 reserves the right to modify or cancel any bonus offer at any time without prior notice.
• Cashback bonuses apply to net losses only and cannot be combined with deposit bonuses.

All games on 9j99 — slots, Live Casino, Sports Betting, fish games — are conducted fairly and transparently. Learn about our gaming rules:

• All game outcomes are determined by RNG (Random Number Generator) technology, which is audited by a third party.
• Once a bet is confirmed in Sports Betting, it cannot be changed or cancelled.
• If a technical error causes the outcome of a game to be uncertain, 9j99 reserves the right to void that round and refund the bet amount.
• In Live Casino games, the dealer's decision is final. Results will not be changed unless a technical issue has occurred.
• If your internet connection drops during a game, your game session will be restored once you reconnect.
• Odds in Sports Betting can change at any time; the odds at the moment your bet is confirmed are final.

The following activities are strictly prohibited on the 9j99 platform. Violations may result in immediate account suspension and forfeiture of your balance:

• Money Laundering: Using the platform for money laundering purposes.
• Bots or Automation: Using automated software or scripts to play games.
• Collusion: Colluding with other players to gain an unfair advantage.
• Chargeback Fraud: Filing a chargeback with a bank or mobile banking provider after depositing and playing.
• Multi-Accounting: Operating multiple accounts under the same identity.
• VPN or Proxy: Using a VPN to access the platform from a restricted region.
• Hacking or Cracking: Attempting to breach the platform's security systems.
• Abusive Behavior: Abusive behavior toward other players or support staff.

9j99 treats the security of your personal information as a top priority. Key points about our data policy:

• Your personal information is used solely for account management, payment processing, and legal compliance purposes.
• Your information is never sold to third parties.
• All data is secured with SSL encryption.
• You have the right to request access to or deletion of your personal data.

For more details, visit our Privacy Policy Read.

9j99 believes gaming should be a form of entertainment, not a financial solution. We support responsible gaming:

• Users can set their own deposit limits, session limits, and loss limits.
• If needed, you can use the self-exclusion feature to temporarily close your account for a set period.
• Use of the platform by anyone under 18 years of age is strictly prohibited.
• If you notice signs of a gaming addiction, please seek professional help.

For more details, visit our Responsible Gaming View page.

9j99 may suspend or permanently close an account under the following circumstances:

• Any violation of these Terms and Conditions.
• Failure to pass KYC verification or providing false information.
• Evidence of fraudulent or suspicious activity has been found.
• Account inactive for an extended period (over 12 months).
• At the user's own request.

Users may request account closure at any time through our support team. You will be given the opportunity to withdraw your verified balance before the account is closed, unless the funds have been forfeited due to fraud.

9j99 accepts no liability for the following:

• Game losses caused by internet disconnection or device issues.
• Losses resulting from the user's own disclosure of account credentials through negligence.
• Delays or failures caused by third-party payment providers.
• Unexpected technical errors or server downtime.
• Any financial losses from gaming are the user's own responsibility — participation is entirely at the user's discretion.

9j99 reserves the right to modify these Terms and Conditions, in whole or in part, at any time. In the event of changes:

• Users will be notified of significant changes via email or an in-platform notification in advance.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you do not agree to the revised terms, please request to close your account.
• The effective date of all changes will be noted on this page.

If you have any questions or complaints regarding these Terms and Conditions, our support team is always ready to help:

• Email: [email protected]
• Live Chat: Log in to the platform and use the live chat feature.
• Support Hours: 7 days a week, 24 hours a day.

We aim to respond to all complaints within 24 hours.